Business Standards Division

The Complaint Process explains the procedures that are followed once a complaint is filed.

How to File a Complaint:
  • The Department is charged with regulating professions and occupations for the protection of the public as a whole. Although the Department does not represent individuals filing complaints, the Department will review complaints in a timely manner to ensure a complaint is processed and that the Board will take appropriate action.
  • The length of time for resolution of a complaint is impossible to estimate due to the various complexities presented in individual complaints. Please see Complaint Process for more information.
  • The following types of complaints may be filed:
  • Unprofessional conduct by a licensee;
  • Unprofessional conduct by a license applicant;
  • Unlicensed practice of the profession or occupation.
  • If an individual is unsure of what constitutes unprofessional conduct and needs a description of the various types, reference to Montana statutes and rules will provide an answer. These are found at your local public library or at the appropriate board site on this web page.
  • Drop Off or Mail to:
    "Name of the Board or Program the complaint pertains to"
    Business Standards Division
    301 South Park, 4th Floor
    PO Box 200514
    Helena, MT 59620-0514

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