Goals and Objectives

Goal #1: Provide efficient and effective administrative and professional services to assist citizen boards in their duty to protect the health, safety and welfare of the public.

Objectives:

1. Assist boards and programs in establishing appropriate and reasonable requirements and qualifications for licensure and renewal based on industry standards.
2. Ensure complaints from the public and other jurisdictions regarding practice issues and misconduct are processed.
3. Enforce board standards and sanctions to promote safe and competent practice.
4. Ensure continued competency of licensees through maintenance of certifications and continuing education requirements and audits.

Goal #2: Provide friendly, prompt, efficient, and effective services to our customers.

Objectives:

1. Provide accurate and timely information regarding qualifications and requirements to the public, licensees, business owners, and industry leaders and partners.
2. Provide continuous communication to customers regarding program information and updates via our website and online services.

Goal #3: License and renew individuals and businesses through proficient, effective, and reliable processes.

Objectives:

1. Review and approve individual and business application requirements and qualifications for licensure and renewal equitably.
2. Solicit opportunity for the public, licensees, industry leaders, and partners to provide feedback for improvement regarding standards and processes.
3. Promote online application and renewal processes to achieve efficiencies and enhanced delivery of services.

Weights and Measures Program

Goal #1: Assure equity in commercial transactions.

Objectives:

1. Test, inspect, and certify licensed scales, retail and wholesale meters, and liquefied petroleum gas dispensers used commercially in Montana.
2. Obtain National Institute for Standards & Technology (NIST) recognition for the State Metrology Laboratory and ensure all standards used by registered service providers have up to date certificates of calibration.

Goal #2: Provide prompt, efficient, and courteous service to business owners and the public.

Objectives:

1. Investigate all meter and scale complaints.
2. Promote online application and renewal processes to achieve efficiencies and enhanced delivery of services.
3. Obtain feedback from businesses and the public on ways to improve the service we provide.
4. Educate business owners with packaging and labeling requirements.

Goal #1: Protect the health and safety of the public, employees, building owners, and residents by administering building construction standards throughout the state where applicable.

Objectives:

1. Adopt through consensus process sensible uniform standards for construction, installation, and materials consistent with accepted standards of design, energy efficiency, accessibility, and uniformity for enforcement.
2. Allow for the use of modern technical methods, devices, and improvements to reduce the cost of construction consistent with reasonable requirements for the health and safety of the occupants or users of buildings.
3. Provide predictability, fairness, and efficiency to businesses and citizens by removing outdated, restraining, contradictory, and unnecessary building regulations that tend to needlessly increase construction costs or create barriers for business.

Goal #2: Provide prompt, efficient, and effective service to business owners, citizens, design professional, building contractors, and trade persons through effective and responsive transactional methods.

Objectives:

1. Review, process, and approve a variety of permits and construction-related licensing applications in a fast, efficient, and effective manner such that businesses can hire qualified persons and get and keep projects moving.
2. Meet the ongoing needs of businesses by maintaining an effective online citizen access portal for instant permit-issuance of a variety of permit types. Continue to provide business-requested services such as jobsite-issued permits, off-hours capability, and real-time inspection results delivered directly to smart phones of contractors.
3. Provide Montana businesses that operate in or around the building environment access to permit and construction activity data to supplement and support their own business forecasting and practices.
4. Seek to continuously improve to realize additional efficiencies and effectiveness to respond to the needs of Montana’s businesses and citizens.